Conference Agenda
Day One, Wednesday 13 August 2008
8:00 Registration & refreshments
9:00 Opening remarks from the chair
| 9:15 Opening keynote- Industry outlook Development in Australian Retail Finance Philip Lowe, Assistant Governor of the Reserve Bank of Australia, will discuss recent developments in Australian Retail Finance and the challenges that these developments pose for the future. This keynote address will provide content for the Forum’s discussion of strategies that are required for success in a rapidly evolving market. Philip Lowe, Assistant Governor, Reserve Bank of Australia |
| Section One- Emerging Global Markets |
10:00
Establishing a strong foundation in mature
markets allied with a fit-for-purpose emerging
markets operating model
The race to build a more global outlook in your business strategy must be high on your corporate agenda. This session looks at the shifting centres of gravity in financial markets, and will analyse strategies that will enable you to take advantage of the emerging markets in alignment with your strong foundation in your operating model.
• Distinguish yourself as a leader and benefit from the opportunities in emerging markets
• Win the race: employ strategies to ensure you achieve success in emerging markets
James Falkiner, Director and CEO, Falkiner Global Investors
10:45 Morning refreshments
11:15
Determining the growth opportunities in
emerging markets: Adopting a profitable
business model
Emerging markets offer tremendous growth opportunities. However, to capitalise on these opportunities companies
need to do more than simply turn up. India, along with China, represents great potential as extremely large and fast
growing markets. Using experience from working in India this session explores the challenges faced in developing a
business in this market and why Australian companies cannot merely transfer domestic business models overseas.
• Identify the destinations that present the best growth opportunities
• Explore the barriers to entry
• Develop an adaptable profitable business model to operate in the new market
• Understand execution details: Get it right the first time
Vaughn Richtor, Managing Director and CEO, ING Vysya Bank- India
12:00
Developing an organic growth strategy- Establish your business in the rapidly emerging financial market
Organic growth has been adopted by financial services sectors to expand into Asia and other relevant emerging markets, as opposed to buying an interest in local banks. This presentation examines how to deploy your organic growth strategy and position your financial institution competitively, and it will assist you in differentiating your business from the competition.
• Define your business growth portfolio
• Differentiate your growth strategy from your competitors
• Establish your presence in the fastest- growing emerging trade markets
Mark N Grieves, Head of Customer Experience, Overseas Chinese Banking Corporation
12:45 Luncheon
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| Section 2: Growth Opportunities and Challenges |
13:45
The challenges and opportunities in the financial services market from a mutually owned organizations perspective.
This session examines the competitive landscape of the Australian financial services market. The mutual sector needs to work harder than ever to maintain its relevance to the community and its position within the broader Australian financial spectrum. This session will cover
• The challenges and opportunities of mutual financial institutions in today’s market.
• Overview of Newcastle Permanent’s business model and its evolution.
• What defines success for a mutual financial institution?
• Where to now?
Terry Millett, Acting CEO, Newcastle Permanent Building Society
14:30
Forming partnerships with Australian retailers to provide financial services to your customers- The opportunities and challenges
In a congested market for Financial Services, organisations seeking to grow their business are looking to form partnerships with non-traditional players, who have an interest in offering financial services products to their customer bases. Recent examples of this approach in Australia have involved financial services players forming partnerships with retailers. This session will examine both why this has occurred and what will be necessary for such partnerships to be successful.
• Overview of what has happened in other countries around the world
• Reflections on what has happened previously in Australia
• What has happened so far in 2008 in Australia – eg’s David Jones /AMEX and Woolworth’s /HSBC
• The opportunities offered by these partnerships
• The challenges offered by these partnerships
Steve Worthington, Professor of Marketing, Monash University
15:15 Ten minute conference theatre stretch
| 15:25 Executive Roundtable Discussion New market entry requirements and strategies This executive roundtable discussion looks at how financial firms are embracing the new emerging markets and aggressively growing their presence and business in these markets. However, to embrace these opportunities they must have a clear understanding to the entry requirements and a clear articulated strategy. • Determine your entry strategy: > Mergers & Acquisitions > Collaboration or Joint venture > Starting from scratch • Identify the requirements to entry • Establish a clear articulated strategy Moderator Geoffrey Lloyd, Group Executive, Wealth Management, St George Bank Participants Guy Harding, General Manager, Credit Risk Systems & Process, Risk Management PBS; Commonwealth Bank |
16:25
Closing remarks from the Chair and close of
day one
16:30 Drinks reception
18:30 RFS 2008 Gala dinner
Day Two, Thursday 14 August 2008
08:30 Registration & refreshments
09:00
Opening remarks from the Chair
| Section Three- Operating Challenges |
09:15
Developing long term sustainable partnerships with community
This session examines how the Bendigo Bank’s community balance sheet model is not only a financial balance sheet, but also
a social and environmental model to improve community sustainability.
• Engagement and financial return models
• Specific programs to strengthen and build community prospects and outcomes
• Innovative products to assist customers contribute to the community balance sheet, while meeting their financial goals
Russell Jenkins, Chief General Manager – Retail & Distribution, Bendigo & Adelaide Bank
10:00
Managing responses to housing affordability and particularly from a housing affordability angle
As products and the regulatory environment become more complex and distribution becomes broader how do organisations face the operating challenge this poses
• Managing and implementing product innovation for RFS staff
• Examples of shared appreciation and reverse mortgage products
• Future directions for product innovation and particularly from a housing affordability angle
• Managing risk in a niche market
Megan Papadopoulos, Senior Manager Lending &
Distribution, HomeStart Finance
11:00 Morning refreshments
11:20
Examining trends and changes in the lender/broker relationship
This session addresses the trends and changes in lender broker relations and the strategies required to achieve and serve
customers better.
• Develop partnership strategies to better serve customers
• Achieve consistency and continuity with storefront business practices
• Identify mutual benefits through better understanding the brokering channel
• Explore the future dynamics of the lending/broker model
Paul Lahiff, Managing Director, Mortgage Choice Limited
12:05
Manage regulatory relationships and change for business benefit- Regulators and Regulatory Change - A strategic opportunity
Jane Couchman, Head of Strategy & Consolidation, Risk Solutions, BT Financial Group
12:50 Lunch
| 13:50 Executive roundtable discussion: Branch distribution strategies- tailor and align these with your institution’s overall strategic objectives To compete successfully, financial services organisations need to have a comprehensive and state of the art branch distribution channel strategies that meet their customer preferences. This roundtable discussion examines the importance of aligning branch distribution strategies with institution’s overall objectives and will show you how to tailor these to your targeted segments. • Develop branch and ATM strategies that are customer competitive and convenient • Establish and deploy innovative branch formats to meet the needs of your customer segments and reduce per-unit operating costs • Boost customer experience and simplifying the process of account opening to augment, cross sell and lower new customer attrition • Raise sales productivity of branch locations • Embrace best practice from the retail industry Moderators Andrew Inwood, Principal, brandmanagement Bob Malcolm, Deputy CEO, Austral Credit Union |
| Section Four – CRM & Technological Innovation |
| 14:50 CRM update Deploying new CRM systems to allow a single customer view across all product lines This presentation trails the CRM progress and the new initiatives available for the financial service sector that allow a single customer view across product lines. The presentation will uncover how these new systems deliver consistent performance measurements, and move to deliver comprehensive sales training. • Examine the new CRM system and how it can be deployed successfully • Communicate these changes with your customers • Establish consistent performance measurements and sales training Sean Cooper, Managing Partner, Torque |
| 15:30 Executive Roundtable Discussion New technologies and the future of RFS- what it will look like and what to expect New technologies will not only shift the way the financial service industry operate their retail finance but how they think about financial transactions to meet the needs of emerging young demographics. This roundtable discussion takes a leap into the future and explores RFS new technologies and addresses how financial services can grow with the changing needs of their customers and what must business do to adapt and survive. • Develop efficiency gains and clear opportunities for differentiation through new customer acquisition • Understand how Internet and mobile banking transforming the basic financial services offering • Convert your operating model to adapt globally Moderator: |
16:30 Closing Remarks from the chair and close of day two
Luncheon Sponsor
Day 1
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