No other event in Australia focuses on the broad spectrum of RFS like IIR's Retail Financial Services Forum 2011!

Now in its 9th year, the Retail Financial Services Forum offers an unrivalled opportunity for the entire retail financial sector to meet, learn, network and plan the future direction of Australia's dynamic banking industry.

The Retail Financial Services Forum represents the ideal opportunity to join leading industry thinkers from all corners of the retail finance value chain; be amongst those at the forefront of shaping the future of the industry in the most challenging market environment seen for many years.

Leading industry experts presenting at the forum include:

• Keith Lewis, Head of Branch Network, HSBC Bank Australia
• Peter Evers, Managing Director, People's Choice Credit Union
• Damien Mu, Chief Distribution and Marketing Officer, AIA Australia
• Rocky Scopelliti, General Manager Financial Services, Industry Development, Telstra Enterprise and Government
• Dave Williams, Head, Solution Delivery, BankWest
• Alex Twigg, General Manager, UBank
• Paul Askew, General Manager, Retailer Solutions, GE Capital Australia and New Zealand
• Bruce Mansfield, CEO, Eftpos Payments Australia
• John Dwyer, Principal, Coolibah Marketing
• Jo Breuer, Head of Lending Services, ING Direct
• Sam Qubrosi, Head of Product Management Consumer Cards and Unsecured Lending, ANZ
• Jeanette Miller, Head of Online Engagement for Bendigo and Adelaide Bank
• Jason Yetton, General Manager, Retail & Regional Banking, Westpac Banking Corporation
• Chris Smith, General Manager Digital, NAB
  

Click here to view full speakers line-up!

Place yourself at the forefront of industry thinking

• Hear the latest thinking on all the issues that are essential for the future of your business
• Learn strategies to help you build your business despite the challenging financial environment 
• Get the inside line on the very latest technological developments that will shape the future of your industry
  
• Gain a unique insight into the thinking of fellow industry participants during our interactive panel sessions 
• Network and exchange ideas with your peers, discover new angles to address your most pressing issues
  

Get the insights that matter from the people that matter, topics to be addressed in depth include:

• Examining the changing competitive landscape
• Social media - its role in changing the landscape of Retail Financial Services
• Building an online banking brand within an established brand
• Harnessing talent outside the organization to drive innovation within
• Creating a better environment for improved productivity and innovation through the introduction of better financial regulation
• Adapting an appropriate approach to consumer protection, risk management and compliance
• Examining innovative new products of note
• Achieving top of wallet status
• Is it possible to align social media with a companys current marketing/PR strategy?
• Customer service in retail financial services
• Realising the full potential of CRM: enhancing customer loyalty to generate profits
• What new value will the mobile channel create for banks and customers?
• Exploring innovation in online channels and internet banking
• IT solutions that meet customer needs

Plus leading case studies from the finance industry's key companies.

You can register now at the special early-bird discounted rate and secure your place amongst the leading professionals who will drive your business forward!