Why attend RFS 2011?

• With the global financial crisis unfolding all around us the Australian retail finance market has some serious issues to address, consumers have lost faith in the world's financial institutions and the industry faces a huge challenge in reconnecting with them
• Amidst the challenges reconnecting with the market will present there are a host of new services being made possible through the emergence of mobile banking, and the expansion of online services, how do financial institutions grab these opportunities and make the most out of them?
• RFS 2011 represents the ideal opportunity to join leading industry thinkers from all corners of the retail finance value chain; be amongst those at the forefront of shaping the future of the industry in the most challenging market environment seen for many years

What will be discussed?

• Examining the impact of the Global Financial Crisis on retail financial services in Australia
• Rebuilding RFS - smarter, wiser, stronger
• Banking consolidation - maintaining competition in the Australian banking sector
• Strategies for survival in the new world of banking
• Understanding the health and future of the banking brand
• Combining efficiency and cost containment with an enhanced customer experience
• Effectively managing the customer journey
• Utilising online services to drive growth in retail financial services
• Combating the rising threat of online fraud
• Examining the impending reforms to consumer credit regulations
• Risk management at the core of the retail banking business model
• Understanding the potential impact of mobile banking in Australia
• Core challenges and considerations in driving the uptake of mobile banking
• Social banking - genuine threat or passing phase?
• The role of innovation in retail financial services
• Is innovation in retail financial services a positive or negative force?
• Evaluating the outsourcing and off-shoring of core services
• Business Intelligence as the cornerstone of financial institutions' future success

Who will attend?

Our speaking panel will consist of respected, senior representatives from within all areas of the retail finance industry at the forefront of developing and deploying new strategies to drive growth in these challenging times. The audience will comprise of many of their peers and key personnel in the following or similar job roles:

CEO, Managing Director, GM, Senior VP, Head of Retail, Head of Personal Financial Services, Head of Retail Design & Delivery, State Manager, Head of Savings, Head of Risk, Head of Deposit Products, Head of Portfolio Management, Head of Direct Mortgages, Group Manager Corporate Strategy, Group Manager Retail, General Manager Credit, Client Solutions Manager, Solution Delivery Manager, Product Manager Identity Services, Senior Manager Retail Business Support, Senior Manager Business Finance Portfolio, Compliance Manager, Manager Financial Services, Head of Lending, Product Manager, Fund Accountant Analyst, Strategy & Planning Advisor, Analyst, Head of Marketing, Business Development Manager

Place yourself at the forefront of industry thinking

• Hear the latest thinking on all the issues that are essential for the future of your business
• Learn strategies to help you build your business despite the challenging financial environment
• Get the inside line on the very latest technological developments that will shape the future of your industry
• Gain a unique insight into the thinking of fellow industry participants during our interactive panel sessions
• Network and exchange ideas with your peers, discover new angles to address your most pressing issues

Join those at the forefront of shaping the future of Australia's retail finance industry

* Delegate profile figures taken from 8th Annual Retail Financial Services Forum