1 – How is the internet changing consumer behaviours, including 24/7?
2 – Is banking turning into an internet driven operation, how willing have your customers been in embracing online banking?
3 - What is UBank doing to maintain personal service, without face-to-face interaction?
4 - How is UBank pioneering; online applications/customer verification, innovative call centre approach, social media and such like?
5 – You’re speaking at IIR’s Retail Financial, Services Forum 2011 taking place on 27–28 September 2011 in Sydney, what will you be addressing in your presentation?

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