1 – What have been the key developments in Australia’s retail financial services sector over the past year?
2 – What has been the impact of non-traditional players entering the sector?
3 - How can the mutual sector provide a strong and growing alternative to major banks?
4 – What future developments to you envisage?
5  You’re speaking at IIR’s Retail Financial Services Forum 2011 taking place on 27–28 September 2011in Sydney, what will you be addressing in your presentation?

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