Executive Seminars

Day Three, Friday 15 August 2008

Examine the issues further, and broaden your knowledge, by attending these in-depth and strategically focused Executive Seminars

9.00am Seminar 1

Payment infrastructures and strategies to protect and sustain revenue flows

Payment infrastructures are changing. This change provides the financial services sector with an opportunity to create competitive advantage. However, to succeed, firms should give the payments business the strategic focus it deserves. This executive seminar provides you with the opportunity to discuss the factors that are impacting on the shift in payment infrastructures and know how to aggressively reposition your institution to thrive in the payment landscape.
• Streamline your systems and rationalise your infrastructures
• Utilise technical architecture to deliver service flexibility, scalability and performance
• Create new sources of payment revenue
• Explore the “Single Euro Payment Area (SEPA)- how will it drive trends and standardise the payment environment?
Nicholas Hossack, Policy Director, Australian Bankers' Association Inc

10.00am Seminar 2

Global credit crunch – The opportunities and threats that it presents to the Australian mortgages and financial services sector

Everyone has read the press about the increase in home loan rate by the major financial institutions and the speculations around the contagion impact of global credit crunch on the Australian financial services market. This seminar examines the opportunities and threats and how the financial services sector will navigate the torrents of the global credit squeeze to keep their competitive positioning.
• The Australian mortgage industry: status and trends
• Examine the funding challenges and how they will impact the competitive landscape
• Distribution channels and their impact on funding
• Embrace innovation and increase product diversity
• Foster compliance to drive benefit for all in the sector
Peter Hall, Country Executive, Genworth Financial

11.00am - Morning tea break

11.30am Seminar 3

Constructing a scalable and secure foundation for business growth- Establish strategic alliances with your customers, partners and other stakeholders

The Financial services sector has the opportunity to deploy innovative technologies and strategic alliances with
customers, partners and other stakeholders, as a significant profit driver. This presentation explores how
technology is enabling the financial services industry to construct a scalable and secure foundation to drive growth, enhance the customer experience, drive value and improve service.
• Develop a harmonized value proposition to improve conversion and retention
• Develop a scalable and secure foundation to transform your business
• Enhance your competitiveness and respond to market pressures
• Utilise technology to develop a scalable but customer-centric business
Mike Cutter, President and CEO, GE Money Australia & New Zealand

12.30pm Seminar 4

Understanding your market segment-Tailor your financial services proposition

In almost every consumer and retail services industry that exists globally, there is a common held assumption that women are different to men. There are phones designed for women, cars which are made with women in mind and even soft drinks and pens which are designed for the female market. Why is it therefore that the financial services industry, which is also one of the few industries were women have successfully reached significant and senior roles, appears to have no systemic understanding of the way that women go about making purchase decisions? Why is it, that in an industry where almost 50 % of the workforce is female, does there appear to have been no attempt to gender match or are there numerous programs for dealing with the differing needs of female clients? This executive seminar examines recent industry research, and considers some thoughts on tailoring financial services offerings to meet this market segment.
• Understand the Market Segment
• Mystery Shopping Outcomes
• Overcome the disconnect in your financial services proposition
Wes Gillett, Head of Retail Distribution, Skandia

1:30pm Closing remarks from the chair and close of conference

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